What is the warranty claim process for a gutter installation?

Gutter problems usually fall into one of three buckets, and each has a different place to send the claim.

• Workmanship: leaking seams or end caps, sagging runs, pitch that holds standing water, hangers pulling loose, downspouts dumping against the foundation. This goes to the installer under its labor warranty.
• Material defects: paint peeling or chalking early, or corrosion that should not happen in normal use. This goes to the manufacturer of the gutter coil or guard, often through the installer.
• Storm damage: dents from hail, or gutters torn loose by wind or a falling limb. This goes to your homeowners insurance as part of the dwelling claim.

The warranty claim process

1. Pull your contract, invoice, and written warranty, and note the install date and warranty length.
2. Document the problem. Photos and video during a heavy rain show overflow and seam leaks better than anything else. Check sag with a level and photograph loose hangers.
3. Send written notice by email or letter with the address, install date, the problem, and what you are asking for. Keep a copy.
4. Let the installer inspect and propose a fix in writing. Avoid having another company alter the work first, since that can void the warranty.
5. If the installer is unresponsive or out of business, contact the material manufacturer with the same documentation.

Hail dents in gutters and downspouts are also useful evidence in a roof claim, because soft metal records the size and direction of the hail. Read the after a hail storm checklist and see how hail size relates to roof damage. For new or replacement gutters, Robust Roofing installs gutters and gutter guards alongside its roofs.