What is the State of Georgia insurance phone number?
Short answer. The Georgia Office of Commissioner of Insurance and Safety Fire's Consumer Services line is (404) 656-2070 in metro Atlanta and (800) 656-2298 toll free. The main office is at 2 Martin Luther King Jr. Drive, West Tower, Suite 702, Atlanta, GA 30334, and complaints can also be filed online at oci.georgia.gov.
TTY users can dial 711 for Georgia Relay and give the operator the Consumer Services number. Hours and numbers can change, so confirm them on oci.georgia.gov before you call.
Other numbers you will need on a claim
- Your claim number. Issued by your insurer when you report the loss. Put it on every email, photo file, and invoice.
- Your policy number. On the declarations page.
- The insurer's NAIC company code. A five-digit number that identifies the exact underwriting company, useful when one brand has several companies. It is sometimes printed on the declarations page and helps on complaint forms.
- The adjuster's license number. Ask for it at the inspection and verify it with the Commissioner's license lookup.
- Your roofer's business license and permit number. From your city or county.
Before you call
Consumer Services handles questions and complaints about insurers and licensed insurance professionals. Contractor billing disputes usually go to the Attorney General's Consumer Protection Division instead. Have your claim number, a short timeline, and copies of letters ready. If you are calling because the insurer missed deadlines, the Georgia roof claim timeline lists what the rules require, and for a written complaint, see filing a complaint with the Commissioner.