What can you do on the State of Georgia insurance website?
Short answer. The State of Georgia's insurance website is oci.georgia.gov, run by the Office of Commissioner of Insurance and Safety Fire. Homeowners can file a consumer complaint online, look up licenses for insurers, agents, and public adjusters, read consumer guides and bulletins, and find contact details for Consumer Services.
The most useful tools for a roof claim
- Consumer complaint form. For delays, unanswered calls, or decisions the insurer will not explain. The office sends the complaint to the insurer for a written response. See how to file a complaint.
- License lookup. Under agents and agency licensing. Confirm an adjuster, agent, or public adjuster is licensed before you rely on them.
- Bulletins. The Commissioner posts consumer warnings and directives to insurers, such as the 2023 warning about public adjuster fees and contracts.
- Open records requests. Used, for example, to confirm a public adjuster's contract form is approved.
What the website will not tell you
It will not tell you whether your specific roof damage is covered. That depends on your policy wording, especially the deductible, the roof settlement terms, and the exclusions. Read your declarations page and endorsements, and compare them with ACV vs RCV and any roof payment schedule endorsement.
Watch for look-alike sites
Lead generation sites use official-sounding names and ask for your phone number. The state's site ends in georgia.gov. No contractor, adjuster, or website should need your online insurance account password; share documents, not logins.