Roof Claim Answers

What pictures of a hail damaged roof do you need for an insurance claim?

Short answer. You need photos that prove three things: that hail of damaging size hit your address on a specific date, that the roof has functional damage on each slope, and where water got inside. That means storm-day hailstones with a ruler, dents on gutters and vents, wide shots of every slope, chalk-marked close-ups with a scale, and any interior stains.

The shot list

  1. Storm day: hailstones next to a ruler or coin, hail piled in the yard, a timestamped video. These melt fast.
  2. Soft metals from the ground: dented gutters, downspouts, mailbox, light fixtures, AC condenser fins, window screens.
  3. Each side of the house: a wide shot of the front, back and both sides, so every later photo has context.
  4. Each roof slope: a wide overview, then close-ups of individual hits circled in chalk with a tape or coin for scale.
  5. Roof accessories: dented box vents, ridge vents, pipe boot collars, flashing and skylight frames.
  6. Inside: ceiling stains, wet insulation in the attic, damaged belongings.

How to make photos count

Leave the roof to a pro

Walking a roof is dangerous, and boots can scuff shingles in ways that confuse the evidence. Take what you can from the ground and from a ladder at the gutter line, and let a roofer handle the slopes, often with a drone for steep or high roofs. Our pages on what adjusters look for and hail versus wear show what a convincing hail photo looks like next to an aging roof.

In depth

What do insurance adjusters look for on a damaged roof?How adjusters judge roof damage: functional vs cosmetic, hail bruises, dented soft metals, wind creases and thWhat is a hail test square, and how many hits does a roof need?How adjusters use 10 by 10 test squares to count hail hits per slope, why 8 to 10 hits is a carrier guideline,How should you prepare for the insurance adjuster's roof inspection?What to gather before the roof adjuster arrives, who should be there, what to say and not say, and what not to

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