Roof Claim Answers

Will insurance replace my roof?

Short answer. Insurance replaces the roof when the adjuster finds covered damage on enough of it that repair is not reasonable; otherwise it pays to repair the damaged slopes or shingles. The decision usually turns on hail hits per test square, wind damage per slope, whether the shingles can be repaired without breaking, and whether a matching product exists.

Adjusters rarely decide on the whole roof at once. They work slope by slope, and the sum of those decisions becomes your estimate.

Hail: the test square

On each slope facing the storm, the adjuster marks a 10 by 10 foot area and counts functional hail hits: bruises that crush the mat, fractures, or punctures, not just cosmetic marks in the granules. Many insurers use a threshold somewhere around 8 to 10 qualifying hits per square to approve replacing that slope, though each sets its own guideline. See how test squares work.

Wind: damaged shingles per slope

For wind, adjusters count missing, creased, and lifted shingles on each slope. A handful usually means repair; widespread creasing or many broken seal strips can support replacing the slope.

Repairability

If shingles crack when lifted, or the product is discontinued with no reasonable match, a repair may not restore the roof, which supports a larger replacement. How much matching a policy requires varies; see partial replacement and matching.

Policy terms that change the outcome

What tips close calls

Thorough documentation, and having your roofer on the roof with the adjuster. Small slopes, brittle test results, and soft metal damage are easy to miss when the adjuster is alone. Read what roof adjusters look for.

In depth

Why did my insurance company send an engineer to inspect my roof?Why insurers hire engineers on roof claims, what the reports address (cause, timing, functional damage, wear) What is a hail test square, and how many hits does a roof need?How adjusters use 10 by 10 test squares to count hail hits per slope, why 8 to 10 hits is a carrier guideline,What do insurance adjusters look for on a damaged roof?How adjusters judge roof damage: functional vs cosmetic, hail bruises, dented soft metals, wind creases and th

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