Roof Claim Answers

What goes in a roof inspection report for an insurance claim?

Short answer. A strong claim report shows the damage slope by slope: overview and close-up photos, test square hit counts, measurements and pitch, the number of layers, damaged components like vents and flashing, and collateral damage to gutters, siding and screens. It ties the damage to a specific storm date and is organized so an adjuster can match each photo to a line item in the estimate.

Sections a good report includes

  1. Property and claim details: address, claim number, date of loss and storm type.
  2. Roof summary: material, layers, age, square count, pitch, and a diagram with slopes labeled.
  3. Slope by slope findings: the test square count or wind damage on each slope, with photos.
  4. Components: drip edge, starter, ridge cap, valleys, step and counter flashing, pipe boots, vents, skylights and satellite mounts.
  5. Collateral damage: gutters, downspouts, screens, siding, fence, AC fins and painted surfaces.
  6. Interior: stains or leaks, with locations and photos.
  7. Repairability notes: brittleness, discontinued shingles and code requirements.

Photo standards that hold up

What hurts credibility

Build the report to mirror how the insurer's estimate is laid out; see Xactimate roof estimates. Tie it to the right date of loss, and use proper test squares for hail.

In depth

What is a hail test square, and how many hits does a roof need?How adjusters use 10 by 10 test squares to count hail hits per slope, why 8 to 10 hits is a carrier guideline,What do insurance adjusters look for on a damaged roof?How adjusters judge roof damage: functional vs cosmetic, hail bruises, dented soft metals, wind creases and thWhy did my insurance company send an engineer to inspect my roof?Why insurers hire engineers on roof claims, what the reports address (cause, timing, functional damage, wear)

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