What is the Georgia insurance department phone number for help with a claim?
Short answer. The Georgia Office of the Commissioner of Insurance and Safety Fire lists its consumer line as (800) 656-2298 toll free and (404) 656-2070. Call when your insurer is not responding or you need help understanding your rights on a claim, and have your policy number, claim number and a timeline ready.
Before you call the state
- Call your insurer first and ask for the claim supervisor if the adjuster is not responding.
- Put your concern in writing to the insurer and keep a copy.
- If nothing changes, contact the state.
What to have ready
- Policy number and claim number
- The insurer's name and the adjuster's name and contact details
- Date of loss and the date you reported it
- A short timeline of calls, letters and inspections
- What you are asking for: a decision, a payment or an explanation
What the office can and cannot do
Consumer Services can contact the insurer, ask for a response, and look at whether the company followed Georgia's claim handling rules, such as acknowledging a claim within 15 days and paying within 10 days once an amount is agreed. It generally does not decide a disputed question about how much damage your roof has; that usually goes through reinspection, appraisal or an attorney.
Phone or online
The office's website, oci.georgia.gov, also takes complaints online, which gives you a written record from the start. The 24 hour number on the same site is an arson hotline for fire agencies, not a claims line. See filing a complaint.