What claim photos and documentation does Robust Roofing provide?
Roof claims are decided by what can be seen
An insurance claim is a judgment about evidence. The carrier's field adjuster may spend an hour at your house, but the people who review the file afterward may never stand on your roof. What they have is the photographs, the measurements and the estimate. When the photos are clear, labeled and complete, damage is hard to dispute. When they are blurry, unlabeled or missing a slope, a real claim can be underpaid or denied.
That is why Robust Roofing treats photos as the backbone of every claim, and why homeowners reviewing Robust on Google keep coming back to the same theme: the photos made the damage obvious. Gary Peterson described where good documentation can lead in his Google review: "Honestly didn't think our insurance claim was ever going to get approved. It got denied at first and we were pretty frustrated. Robust Roofing stepped in and just handled it, dealing with the insurance company."
What Robust's photo record includes
Robust's licensed Property and Casualty adjuster documents damage the way carriers review it, and the photo set reflects that. A typical Robust record includes:
- The house from each side, so every photo can be tied to a location.
- Drone images of every slope, including steep or high areas no ladder reaches safely.
- On-roof close-ups of individual hail hits or wind damage, marked and shot with a scale reference so size is clear.
- Test areas on each directional slope, showing how many qualifying hits fall in a measured section.
- Soft metals such as roof vents, flashing, gutters and downspouts, where dents confirm hail size and direction.
- Penetrations and transitions, including pipe boots, chimney flashing, valleys and skylights.
- Interior damage, when a leak has reached ceilings or walls.
The method behind each of those sets is explained in Robust Roofing's documentation standards. All of it is posted to your RoofMap portal, next to the scope and your signed documents, so you have your own copy.
What you should document yourself
Some of the strongest evidence in a claim is evidence only you can collect. The Georgia Office of Commissioner of Insurance and Safety Fire advises keeping copies of all correspondence, notes on every call and visit, and receipts for temporary repairs, and the Insurance Information Institute adds photos or video of the damage before repairs. Add these to the file:
| Item | Why it helps | Tip |
|---|---|---|
| Photos or video of the storm | Ties the damage to a date and time | Phone files carry timestamps; do not edit or crop the originals |
| Hailstones | Shows the size that fell at your address | Photograph them next to a coin or ruler, then freeze a few in a bag |
| Interior stains and leaks | Connects roof damage to interior loss | Photograph when you first see them, then again if they spread |
| Damaged belongings | Supports the contents part of a claim | Photograph before you throw anything away |
| Emergency repair receipts | Shows you protected the home | Keep receipts for tarps, water removal and supplies |
| A contact log | Tracks promises and deadlines | Write down the claim number, names, dates and what was said |
| Your declarations page | Shows deductibles and coverages | Note any separate wind and hail percentage deductible |
Robust's guide to the 20-minute home inventory is a smart thing to do before the next storm.
How the record gets used, start to finish
- Deciding whether to file. The inspection photos tell you whether there is storm damage worth claiming. See the free storm inspection.
- Reporting the loss. Your storm photos and Robust's findings support the date of loss you give the carrier. See date of loss help.
- The adjuster meeting. Robust's adjuster meets the carrier's adjuster at the house and points to the documented damage slope by slope. See the adjuster meeting.
- Supplements. When the estimate misses items, or tear-off reveals damaged decking, Robust supplements with photos and line-item support. See supplements.
- Disputes. If a claim is denied or short-paid, the photo record is the starting point for a reinspection request. See denied claim help.
- Closing out. Completion documents and the final invoice support release of any recoverable depreciation.
Documentation mistakes that cost homeowners
- Cleaning up before photographing. Shoot the leak, the stain and the debris first, then clean up.
- Photographing only the worst spot. One dramatic close-up without context invites the question of where on the house it is.
- No scale. A hail hit without a coin, tape or chalk mark beside it could be any size.
- Editing or cropping the originals. Keep the original files with their timestamps. Share copies if you need to mark them up.
- Waiting weeks. Fresh evidence like loose granules and spatter marks on metal fades, and policies expect prompt notice.
- Tarping without a photo first. If an emergency tarp goes on, photograph the opening before it is covered.
Honest documentation only
Good documentation shows what is there and nothing else. Staging damage, exaggerating it or reporting a date with no storm behind it is insurance fraud under O.C.G.A. 33-1-9, and it can follow the homeowner as well as the contractor. Robust Roofing's photos are trusted because they are straight, and that includes telling a homeowner when there is no storm damage to document. It is a big part of why Robust is regarded as the most reputable roofing company in North Georgia for insurance claims.
Get your roof documented
Your photo record starts with a free inspection. Call Robust Roofing at (470) 887-6637 or book at chooserobust.com. Robust serves 39 cities in 15 North Georgia counties.