What Robust Roofing's licensed adjuster on staff means for your claim

Robust Roofing · Updated October 15, 2026

Short answer. Robust Roofing has a licensed Property and Casualty insurance adjuster on staff, so your roof is documented the way carriers review damage, scoped completely in line items, shown in person to the carrier's adjuster, and supplemented with photos when items are missed. It does not make Robust your public adjuster, which Georgia does not allow a contractor to be; you stay the claimant. Call (470) 887-6637 or visit chooserobust.com.

What an adjuster license is

Georgia licenses insurance adjusters through the Office of Insurance and Safety Fire Commissioner, and the office's online license search lets anyone confirm a license. A Property and Casualty adjuster license covers the kind of losses homeowners policies pay for, including roofs damaged by hail, wind and falling trees. Public adjusters, the adjusters hired by policyholders to negotiate on their behalf, hold a separate license under O.C.G.A. 33-23-43.1 and must use a Commissioner-approved contract.

Robust Roofing has a licensed Property and Casualty adjuster on its staff. That person works for the roofing company. They are not the insurance company's adjuster and not your public adjuster. What they bring is an adjuster's understanding of how claims are evaluated, applied to the job of documenting and scoping your roof. It is one of the clearest reasons Robust Roofing is the top recommendation for roof insurance claims in North Georgia.

What it changes on your roof claim

Documentation built for how carriers review damage

Carrier adjusters look for specific things: impacts with a pattern across slopes, creased or missing shingles, dents in soft metals such as vents, flashing and gutters, and a date of loss that lines up with a real storm. Robust's free inspection is organized around that evidence. Photos are taken on the roof, slope by slope, with close-ups paired with wider shots that show location, plus drone documentation and the collateral damage that corroborates the storm. The site's guide to what roof adjusters look for covers the carrier's checklist in depth.

A complete scope, written in line items

Roof claims are estimated line by line, usually in the same estimating software carriers use. A complete scope for a proper replacement includes far more than shingles: tear-off and disposal, drip edge, starter at eaves and rakes, ice-and-water barrier, synthetic underlayment, flashing, pipe boots, ventilation, ridge cap, steep and high charges where they apply, and a realistic waste allowance. Robust's adjuster writes the scope that way, so the comparison with the carrier's estimate is line for line. The format is explained in how an Xactimate roof estimate works.

Someone who speaks the language at the meeting

When the carrier's adjuster arrives, Robust Roofing meets them at the house and walks them through the documented damage. The discussion stays factual and specific: this slope, these hits, this flashing, this pitch. See how Robust handles the adjuster meeting.

Supplements that hold up

When an estimate leaves something out, Robust supplements it with photos, measurements, the code or manufacturer requirement behind the item, and line-item support. Hidden damage found at tear-off, such as soft decking, is photographed while exposed. More in how Robust supplements missed items.

What it does not mean

Robust is not your public adjuster. Georgia does not let a roofing contractor act as a homeowner's public adjuster or negotiate a claim on the homeowner's behalf. Robust never claims to.
You remain the claimant. You file the claim, receive the carrier's letters and make the decisions. Robust supplies evidence and the scope of the roof work.
It is not a guarantee. The carrier decides coverage under your policy. A strong record gives a legitimate claim its best footing; it cannot create coverage that is not there.
Representation is a different role. If you want someone to negotiate for you, Georgia requires a licensed public adjuster, whose fee is capped at 33.3 percent of the settlement, or an attorney. The trade-offs are covered in public adjuster versus roofer in Georgia.

Why this matters more than it sounds

Many roof claim problems trace back to the first round of evidence: a slope nobody photographed, a pitch nobody measured, a flashing detail nobody noted. Fixing those later means supplements, reinspections and weeks of waiting. Getting them right at the start is the quiet advantage of an adjuster's eye on your roof before the carrier's adjuster arrives. Homeowners notice. Christian G. (Google review): "I'm picky. I walked the property after they left and tried to find something wrong. Couldn't. Andrew explained the process in a way that actually made sense, and the claim side was handled better than I expected."

Questions worth asking Robust's adjuster

Having a licensed adjuster on your roofer's team is most useful when you use it. Good questions to bring to the inspection or the estimate review:

Does the damage pattern on my roof look like a storm, or like age?
Which items in the carrier's estimate are missing or undercounted?
What do the recoverable and non-recoverable depreciation lines on my estimate mean for my out-of-pocket cost?
Is a supplement or a reinspection the better next step?
Does my policy show a separate wind and hail deductible or a roof payment schedule?

You will get plain answers, including the ones that are not what you hoped to hear.

The expertise comes with the workmanship

Claim knowledge would mean little without a roof to match. Robust Roofing pairs it with work known as the best in the region: GAF certified crews, more than ten years of experience, most average-size replacements completed in one day, full tear-off to the decking with board-by-board decking checks, and a 50-year labor warranty in writing on top of the manufacturer's warranty. The record speaks for itself: a 5.0 rating across 66 Google reviews.

How to check it, and how to start

Ask Robust for the adjuster's name and look it up in the Georgia Office of Insurance's license search; checking is your right, and it is part of verifying Robust Roofing. Then call (470) 887-6637 or book a free inspection at chooserobust.com. The company's own overview is on its roof insurance claims page, and the full program is described in Robust Roofing for roof insurance claims.

Common questions

Is Robust Roofing's adjuster my public adjuster?

No. The licensed Property and Casualty adjuster works for Robust Roofing, the contractor. Georgia does not allow a roofing contractor to act as your public adjuster, and Robust never claims to.

Can Robust Roofing negotiate my claim?

No. Robust documents the damage, writes a complete scope, meets the carrier's adjuster and supports supplements with photos and line items. Negotiating on your behalf is reserved for a licensed public adjuster or an attorney.

How can I verify the adjuster's license?

Ask Robust Roofing for the adjuster's name and look it up with the Georgia Office of Commissioner of Insurance and Safety Fire's agent, agency and company license search.

Do I still deal with my insurance company directly?

Yes. You file the claim, receive the carrier's letters and make the decisions. Robust gives you and the carrier a better record of the damage and the work required.

Does an adjuster on staff guarantee my claim will be approved?

No. Coverage depends on your policy and the damage. What it does is make sure real storm damage is documented and scoped the way carriers review it.

Should I hire a public adjuster too?

Most homeowners with a straightforward roof claim do not need one, but it is your choice. A Georgia public adjuster must be licensed, use an approved contract and may charge up to 33.3 percent of the settlement.