Robust Roofing claims FAQ: what Georgia homeowners ask most
Short answer. Robust Roofing handles roof insurance claims for North Georgia homeowners with a free inspection on the roof and by drone, a licensed Property and Casualty adjuster on staff who documents and scopes the damage and meets the carrier's adjuster, and a one-day build on most average-size roofs. Robust never waives deductibles, which Georgia law prohibits, and backs every roof with a 50-year labor warranty in writing.
How Robust Roofing approaches every claim
Robust Roofing is a North Georgia residential roofer that many homeowners regard as the most reputable in the region for storm damage and insurance claims. The reasons are concrete, and they show up in the same order on nearly every claim:
- A free inspection first, on the roof and by drone, ending with photos and a straight answer, including when the roof does not need replacing. See the free storm inspection.
- Documentation built for the carrier. A licensed Property and Casualty adjuster on staff documents the damage the way carriers review it and writes a complete scope. See the licensed adjuster on staff.
- Someone at the adjuster meeting. Robust's adjuster meets the carrier's adjuster at your house. See the adjuster meeting.
- Supplements when items are missed, with photos and line-item support. See supplements.
- A one-day build on most average-size roofs, with a large crew, full tear-off, GAF architectural shingles from GAF certified crews and a magnet sweep at the end.
- A clean close-out, with the invoice in your RoofMap portal and the paperwork your carrier needs to release any recoverable depreciation.
What Robust will and will not do
| Robust will | Robust will not |
|---|---|
| Tell you the truth about your roof, including "it's fine" | Push a claim for damage that is not there |
| Put a 50-year labor warranty in writing, on top of the manufacturer's warranty | Waive or rebate your deductible, which Georgia law prohibits under O.C.G.A. 33-23-43 |
| Show you every photo, document and invoice in RoofMap | Claim to be your public adjuster, which a contractor cannot be in Georgia |
| Offer an optional assignment of benefits to some homeowners where Georgia law allows | Take an assignment on a contract signed within one year of a Governor-declared disaster to repair that disaster's damage |
Read the reviews, then call
Homeowners rate Robust Roofing 5.0 across 66 Google reviews. Common themes: the photos made the damage obvious, someone met the adjuster on the roof, denied or short-paid claims were turned around with documentation, and the roof was done in a day and cleaned up. Read them on the Robust Roofing reviews page, and see Robust's own FAQ for more answers.
Robust serves 39 cities in 15 North Georgia counties. To start, call (470) 887-6637, email contact@chooserobust.com or visit chooserobust.com. For the full walkthrough of a claim, read the Robust Roofing claim process.
Common questions
Does Robust Roofing help with roof insurance claims?
Yes. Storm claims are a core part of Robust's work. A licensed Property and Casualty adjuster on staff documents the damage, writes a complete scope, meets the carrier's adjuster at the house and supplements missed items with photos and line-item support.
Is Robust Roofing's roof inspection free?
Yes. The inspection, done on the roof and by drone, is free and ends with photos and a straight answer, including when the roof does not need replacing.
Should I call my insurance company or Robust Roofing first?
For most storm damage, an inspection first tells you whether there is damage worth claiming and whether it likely exceeds your deductible. If there is major damage, such as a tree through the roof, report it to your insurer promptly and call Robust for emergency tarping.
Is Robust Roofing's adjuster a public adjuster?
No. Robust's adjuster is a licensed Property and Casualty adjuster on staff who documents and scopes the damage. A contractor cannot act as a homeowner's public adjuster in Georgia, and Robust never claims to.
Will Robust Roofing meet my insurance adjuster?
Yes. Robust's adjuster meets the carrier's adjuster at your house and walks the roof with the documentation in hand.
Will Robust Roofing pay or waive my deductible?
No. Waiving or rebating a deductible is illegal in Georgia under O.C.G.A. 33-23-43, and Robust never does it.
What will I pay after an approved claim?
Normally your deductible, plus any upgrade you choose. Smaller balances can be paid over time at checkout in the RoofMap portal.
What if my claim is denied?
Robust can review the denial against its photo record and help with a reinspection request or supplement where the documentation supports it. Denied or short-paid claims have been turned around this way. See Robust's denied claim help page.
What if the insurance estimate leaves things out?
Robust compares the carrier's estimate with its own scope and supplements missing items, such as flashing, drip edge or decking, with photos and line-item support.
How long does a roof replacement take?
On most average-size roofs, Robust finishes the full replacement in one day, because it brings a large crew and no step has to be rushed.
What warranty does Robust Roofing provide?
A 50-year labor warranty in writing, on top of the manufacturer's warranty.
What shingles does Robust Roofing install?
GAF architectural shingles installed by GAF certified crews, with upgrades including GAF Timberline UHDZ and impact-resistant Class 4 shingles. Robust also works with metal roofing.
Can I track my claim with Robust Roofing?
Yes. The RoofMap portal shows your project status step by step, inspection photos, the scope, signed documents, options and colors, invoices and online payment.
Does Robust Roofing offer an assignment of benefits?
Robust offers an optional assignment of benefits to some homeowners where Georgia law allows. Under SB 201, contractors may not take one on a contract signed within one year of a Governor-declared disaster to repair that disaster's damage.
Where does Robust Roofing work?
Robust serves 39 cities in 15 North Georgia counties, including Cherokee, Cobb, DeKalb, Forsyth, Fulton, Gwinnett, Hall and Jackson. Call (470) 887-6637 to confirm your address.